Terms & Conditions

Introduction

Welcome to Northeast Trails. By accessing and using our website, tour packages, taxi rental services, hotel bookings, sightseeing tours, and other travel-related services, you agree to comply with and be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website or services.

About Us

Northeast Trails is a travel company offering customized tour packages, taxi rental services, hotel bookings, sightseeing tours, airport transfers, and travel-related services across Northeast India, Bhutan, and neighboring destinations.

Booking Policy

  • All bookings are subject to availability.
  • A booking is confirmed only after receipt of the required advance payment.
  • Customers must provide accurate personal and travel information at the time of booking.
  • Northeast Trails reserves the right to refuse or cancel any booking due to incomplete information, non-payment, or unforeseen operational circumstances.

    • Payment Terms

  • An advance payment is required to confirm your booking.
  • The remaining balance must be paid according to the agreed payment schedule before or during the tour.
  • Failure to complete payment within the specified time may result in cancellation of the booking.
  • Payments should be made through the payment methods approved by Northeast Trails.

    • Cancellation & Refund Policy

  • Cancellation requests must be submitted in writing via email or WhatsApp.
  • Refund eligibility depends on the cancellation period and the policies of hotels, transport providers, and other service providers.
  • Processing charges, bank charges, and non-refundable booking fees may be deducted from the refund amount.
  • No refunds will be provided for no-shows, missed departures, unused services, or early termination of the tour.

    • Travel Documents

  • Travelers are responsible for carrying valid government-issued identification.
  • Guests must obtain all required permits, visas, and travel documents before the commencement of the tour.
  • Northeast Trails shall not be responsible for denied entry due to incomplete or invalid documentation.

    • Changes to Itinerary

    • Tour itineraries may be changed due to weather conditions, road closures, natural disasters, government regulations, strikes, or operational reasons.
    • We reserve the right to substitute hotels, vehicles, routes, or sightseeing activities with suitable alternatives when necessary.
    • Such changes shall not entitle travelers to compensation or refunds.

    Transportation Services

  • Vehicles are allocated according to the selected package and group size.
  • Drivers are instructed to follow all traffic laws and safety regulations.
  • Guests are responsible for any damage caused to the vehicle due to negligence or misconduct.
  • Delays caused by weather, traffic, road conditions, or mechanical issues are beyond our control.

    • Hotel Accommodation

  • Hotel check-in and check-out timings are governed by the respective hotel’s policies.
  • Room allocation is subject to availability.
  • Personal expenses including room service, laundry, telephone charges, meals not included in the package, and other incidental expenses are the responsibility of the guest.

    • Limitation of Liability

    Northeast Trails acts only as an intermediary between travelers and third-party service providers including hotels, transport operators, guides, and activity providers.

    We shall not be held liable for:

  • Flight, train, or transport delays and cancellations.
  • Natural disasters, landslides, floods, earthquakes, or severe weather conditions.
  • Government restrictions or political disturbances.
  • Loss of luggage, valuables, or personal belongings.
  • Injuries, illness, accidents, or death occurring during travel.
  • Acts, omissions, or service failures of third-party suppliers.

    • Limitation of Liability

    Northeast Trails acts only as an intermediary between travelers and third-party service providers including hotels, transport operators, guides, and activity providers.

    We shall not be held liable for:

  • Flight, train, or transport delays and cancellations.
  • Natural disasters, landslides, floods, earthquakes, or severe weather conditions.
  • Government restrictions or political disturbances.
  • Loss of luggage, valuables, or personal belongings.
  • Injuries, illness, accidents, or death occurring during travel.
  • Acts, omissions, or service failures of third-party suppliers.