Terms & Conditions
Introduction
Welcome to Northeast Trails. By accessing and using our website, tour packages, taxi rental services, hotel bookings, sightseeing tours, and other travel-related services, you agree to comply with and be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website or services.
About Us
Northeast Trails is a travel company offering customized tour packages, taxi rental services, hotel bookings, sightseeing tours, airport transfers, and travel-related services across Northeast India, Bhutan, and neighboring destinations.
Booking Policy
All bookings are subject to availability.
A booking is confirmed only after receipt of the required advance payment.
Customers must provide accurate personal and travel information at the time of booking.
Northeast Trails reserves the right to refuse or cancel any booking due to incomplete information, non-payment, or unforeseen operational circumstances.
Payment Terms
An advance payment is required to confirm your booking.
The remaining balance must be paid according to the agreed payment schedule before or during the tour.
Failure to complete payment within the specified time may result in cancellation of the booking.
Payments should be made through the payment methods approved by Northeast Trails.
Cancellation & Refund Policy
Cancellation requests must be submitted in writing via email or WhatsApp.
Refund eligibility depends on the cancellation period and the policies of hotels, transport providers, and other service providers.
Processing charges, bank charges, and non-refundable booking fees may be deducted from the refund amount.
No refunds will be provided for no-shows, missed departures, unused services, or early termination of the tour.
Travel Documents
Travelers are responsible for carrying valid government-issued identification.
Guests must obtain all required permits, visas, and travel documents before the commencement of the tour.
Northeast Trails shall not be responsible for denied entry due to incomplete or invalid documentation.
Changes to Itinerary
Tour itineraries may be changed due to weather conditions, road closures, natural disasters, government regulations, strikes, or operational reasons.
We reserve the right to substitute hotels, vehicles, routes, or sightseeing activities with suitable alternatives when necessary.
Such changes shall not entitle travelers to compensation or refunds.
Transportation Services
Vehicles are allocated according to the selected package and group size.
Drivers are instructed to follow all traffic laws and safety regulations.
Guests are responsible for any damage caused to the vehicle due to negligence or misconduct.
Delays caused by weather, traffic, road conditions, or mechanical issues are beyond our control.
Hotel Accommodation
Hotel check-in and check-out timings are governed by the respective hotel’s policies.
Room allocation is subject to availability.
Personal expenses including room service, laundry, telephone charges, meals not included in the package, and other incidental expenses are the responsibility of the guest.
Limitation of Liability
Northeast Trails acts only as an intermediary between travelers and third-party service providers including hotels, transport operators, guides, and activity providers.
We shall not be held liable for:
Flight, train, or transport delays and cancellations.
Natural disasters, landslides, floods, earthquakes, or severe weather conditions.
Government restrictions or political disturbances.
Loss of luggage, valuables, or personal belongings.
Injuries, illness, accidents, or death occurring during travel.
Acts, omissions, or service failures of third-party suppliers.
Customer Responsibilities
Follow all local laws and regulations.
Respect local customs, traditions, and cultural practices.
Maintain respectful behavior throughout the tour.
Follow instructions provided by guides, drivers, and tour coordinators.
Take responsibility for their personal belongings at all times.
Northeast Trails reserves the right to terminate services without refund if a traveler engages in illegal, abusive, unsafe, or disruptive behavior.
Intellectual Property
All content on this website, including logos, text, photographs, graphics, videos, designs, and other materials, is the property of Northeast Trails unless otherwise stated.
No content may be copied, reproduced, distributed, or used without prior written permission.
Website Usage
By using this website, you agree not to:
No content may be copied, reproduced, distributed, or used without prior written permission.
Use the website for any unlawful purpose.
Attempt unauthorized access to our systems or servers.
Upload malicious software or harmful content.
Interfere with the operation or security of the website.
Northeast Trails reserves the right to terminate services without refund if a traveler engages in illegal, abusive, unsafe, or disruptive behavior.
Privacy
Your use of this website is also governed by our Privacy Policy. By using our services, you consent to the collection and use of your information as described in our Privacy Policy.
Third-Party Links
Our website may contain links to third-party websites for your convenience. We are not responsible for the content, privacy policies, or practices of those external websites.
Changes to These Terms
Northeast Trails reserves the right to update these Terms & Conditions at any time without prior notice. Updated versions will be published on this page.
Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India. Any disputes arising from the use of our website or services shall be subject to the jurisdiction of the competent courts in India.
Contact Us
If you have any questions regarding these Terms & Conditions, please contact us through the official Northeast Trails website.
